Refund Policy

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

 FIFTEEN DAYS (15) Customer can return any appliance within 15 days of purchase if for any reason the customer doesn’t want the Item or has made a mistake with the color, fuel, etc. The return window does not include Parts, special Order merchandise, shipping, and handling fees. Return of non-defective products: A non-defective product may be returned to WILLIE’S APPLIANCES INC. within fifteen days of the invoice date for a refund of the original purchase price minus the $25.00 restocking fee, with the following amendments/fees.  

  1.  WILLIE’S APPLIANCES INC. Will not refund either the original shipping cost or shipping and handling fees incurred from the product's return. If the original purchase was made under a “Free shipping “promotion, then a standard $25 fee will be deducted from any return in counter to that offer. No refund will be granted for APPLIANCES which has been opened, If it was sold with its original box, used or tampered with in any way which jeopardizes.
  2. WILLIE’S APPLIANCES INC. Ability to remark or resell the product.
  3. WILLIE’S APPLIANCES INC. Maintains full discretion in decisions regarding a product's fitness for return.
  4. Any non-defective returns are subject to a $25 restocking fee, which amount will be taken from the final purchase price less any shipping or handling charge.
  5. Quantity purchased of five nor are more appliances not eligible for return.
  6. WILLIE’S APPLIANCES INC. Will not return any shipping fees already paid by the customer, shipping fees are usually paid to a third-party delivery company and WILLIE’S APPLIANCES INC. Does not get that money refunded at all.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to 1785 Express Dr. N Hauppauge New York US 11788.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.

To return your product, you should mail your product to 1785 Express Dr. N Hauppauge New York US 11788 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.