A Willie's Appliances employee will call you between 3 and 5 pm a day before the delivery, please make sure to answer the phone, and make sure your information is correct on your invoice.
Before signing for the delivery please make sure the Driver unwrapped your item and set it in place, level the item even though they don't install it. Please inspect the item, it must look the same way as you saw it in our showroom.
Drivers do not install gas or water lines unless it is specified on your invoice, washers and electric appliances come with free installation if you have all the proper hoses and connections and are not hard-wired.
(Washer machines must be disconnected from your water supply and drainage!
Drainage cannot be more than 5 feet in length for us to do the connection!!)
A PERSON OVER 18 YEARS OLD MUST BE PRESENT AT THE TIME OF DELIVERY.
Before you sign, please inspect for damages on the appliances other than what you already know or saw (if any). Also, make sure there are no damages to your property. Once you have signed Willie's Appliances delivery invoice, we will not be responsible for any claims.
IF YOU FAIL TO BE HOME AT THE TIME OF DELIVERY, THERE WILL BE ANOTHER DELIVERY CHARGE.
DRIVER WILL NOT TAKE AWAY ANY OLD APPLIANCES THAT ARE NOT FULLY DISCONNECTED. THEY ALL MUST BE DETACHED FROM THEIR CONNECTIONS.
DRIVER CAN REFUSE TO REMOVE ANY OLD APPLIANCE FROM YOUR PROPERTY INFESTED WITH ROACHES, CRITTERS, BUGS, ETC
The delivery fee is not refundable if you return an item or if you cancel the delivery once the truck has arrived at your house.
Please feel free to ask the driver how to operate your item (s) if needed!
PLEASE CHECK THAT YOU HAVE THE RIGHT SIZE AND FUEL, ALSO MAKE SURE THAT THE APPLIANCE FITS THROUGH YOUR DOORWAYS AND IN THE SPACE WHERE YOU ARE PLANNING TO PLACE IT.